加航超售的独家套路?

加航超售的独家套路?

同学们还记得本站(muncnstu.com)曾经转载过若干加拿大知名旅行博主“牧羊博士”的文章吗?

这回他成了CBC新闻主角。

故事梗概是,牧羊博士和女友乘机拜访好友,回程时女友顺利登机,而牧羊博士本人却在登机口被挡下,理由是证件有问题,随后便被告知航班超售,拒绝其登机。牧羊博士向加航索赔,加航拒绝做出任何赔偿,并且态度蛮横。牧羊博士将此事诉诸媒体,CBC网站做了报道,目前已成为当地热门新闻。

巧合的是,就在事发的那一刻,同为独立博主的主页君(muncnstu.com)通过与牧羊博士微信聊天,全程跟踪了解了事件始末。主页君可以证实此事的真实性。牧羊博士本人自述http://www.thephdguy.ca/2017/05/air-canada-being-arrogant-about-denying.html

[Update 1] http://www.rcinet.ca/zh/2017/05/15/126694/

[Update 2] http://saskatoon.ctvnews.ca/video?clipId=1124284

以下是CBC新闻全文。原文见http://www.cbc.ca/news/canada/manitoba/air-canada-passenger-bumped-wants-compensation-1.4114718

 

A Saskatoon man who was bumped off an Air Canada flight in Winnipeg is demanding compensation from the airline, which left him stranded in the city and separated from his girlfriend.

“It’s not just about the compensation. It’s also about the feelings, emotional things,” said Qingyang Liu.

Liu said he was leaving Winnipeg’s airport Saturday afternoon with his girlfriend after visiting friends in the city, but when he went to board, he was held up at the gate because of an issue verifying his identity.

His girlfriend boarded the plane with the couple’s luggage while Liu sorted out the discrepancy.

He said an Air Canada employee was able to fix the issue, but then told him the plane was full and he’d been bumped off the flight to Saskatoon.

‘Confused, lost and depressed’

“It made me feel very confused, lost and depressed,” Liu told CBC News Sunday morning during a phone interview from Calgary.

That’s where Air Canada sent Liu Saturday night. He said staff told him going to Calgary was the only way he could catch a flight back home to Saskatoon.

Liu stayed the night at a Calgary hotel, but said Air Canada refused to foot the bill for the stay or offer any compensation for bumping him off the flight.

The Canadian Transportation Agency requires Air Canada to pay passengers between $200 and $800 in cash to passengers who are denied boarding.

Liu said he believes airline staffers wouldn’t give him compensation because he arrived only an hour before departure and not 90 minutes, which Air Canada recommends passengers do.

‘Certainly unusual’: Air Canada

The airline also has a policy that requires flight attendants to ask for volunteers to leave the plane if it’s overbooked. It’s not clear if that happened in this case.

Liu said he’s flown all over the world and has never had an experience like he did this weekend. “This is definitely the worst experience I’ve had.”

Liu showed CBC screenshots of a conversation he had with Air Canada on Twitter.

A representative for the airline told Liu, via direct message, that it was “certainly unusual” to refuse to accommodate two travel partners and said the case requires further review.

On Sunday, a spokesperson for Air Canada said it’s rare passengers are bumped from flights. The spokesperson said Air Canada would be “pleased” to hear from Liu but didn’t say if he’d be compensated.

 

小编(muncnstu.com)简评:就如牧羊博士早先的文章所写,权益靠争取。加航这种店大欺客的行为已经不是第一次了,大多数人的选择大概就是忍气吞声,亦或是根本不知如何维权。牧羊博士则是讲究策略,有理有据。牧羊博士选择了带有航班延误保险的卡片购票,即便加航对超售目前没有任何表示,他的食宿是可以报销的,这使他有足够的精力与加航周旋。想象一下,如果没有延误保险保障,他根本没有精力想出这些后续对策。作为一名PhD Candidate,牧羊博士不做书呆子,活学活用,用正确的途径和正确的手段,成功吸引了媒体的关注,这与他灵活的思路是分不开的。他的成功既可以复制,又无法复制。如果你是牧羊博士,你会怎么做?

回到事件本身。主页君(muncnstu.com)有理由怀疑,加航可能故意以“证件问题”为借口,拖延普通旅客的登机,以保证其他有一定常客等级旅客的座位。加航的小算盘大概是,以“证件”为由把锅甩给旅客,逃避补偿责任,可谓是“独家套路”。当然这一切目前只是猜测。关于此事,主页君会做进一步跟进,为大家带来最新的进展。

原创文章,作者:MUNCNSTU,未经许可禁止转载。获得转载许可后,请注明出处:https://www.muncnstu.com/stories/how-to-get-rid-of-overbooking/